Fill the IT roles you cannot hire for yet, without stopping the work.

Software teams get most of the attention in outsourcing, but the gaps we are asked to fill in the UAE are often elsewhere. An ERP rollout needs a functional consultant who knows the finance module. A product release keeps slipping because nobody owns regression testing. The IT helpdesk is one resignation away from collapse. A transformation programme has three vendors and no project manager holding them together. These roles are hard to hire for quickly, and a bad permanent hire in any of them is expensive to undo.

IT resource outsourcing covers those roles. We provide QA analysts and test automation engineers, DevOps and cloud engineers, application and service desk support, business analysts, scrum masters and project managers, and functional and technical consultants for Microsoft Dynamics 365, Business Central and Odoo. Each person is screened by someone who has done the job, not only by a recruiter, and you interview them before anything is agreed.

Remote or onsite is the first decision. Remote placements work well for QA, DevOps, development support and much consulting work, and draw on our team across Dubai, Riyadh and Karachi with overlapping working hours. Onsite placement suits roles that need to sit with users, such as ERP consultants during go live, service desk staff or project managers running workshops. Placing someone onsite in the UAE involves visa and labour rules that are handled by the employing entity; we explain the arrangement for each placement clearly so you know who is responsible for what.

Contracts should be simple and reversible. Most placements run monthly with an agreed notice period, which lets you extend, scale down or replace someone without a long legal process. We agree confidentiality, intellectual property, access to your systems and acceptable use at the start, and we align working hours with your calendar, including the UAE weekend and reduced hours during Ramadan where your organisation follows them. If a role looks likely to become permanent, we discuss that openly at the start, so any later move to your own payroll is planned rather than awkward.

Knowledge transfer is where outsourcing usually goes wrong. A consultant leaves, and the configuration decisions, workarounds and passwords leave with them. We build documentation into the role from the first week: runbooks for support and DevOps, test plans and cases for QA, configuration logs and design notes for Dynamics and Odoo, and decision registers for project managers. When a placement ends, we plan a handover period with your staff or the next person in the role.

Codeeo is based in Dubai Silicon Oasis with a team of 80+ across Dubai, Riyadh and Karachi. You can meet candidates and our delivery leads in person, and we review every placement with you regularly rather than only when something goes wrong.