Services · Mobile app development · AI chatbots
We provide AI chatbot development Dubai businesses use on their website, WhatsApp number and app to answer the questions customers ask every day. Fixed menus handle the common paths quickly; a generative model answers the long tail from your own pages, PDFs and policies. When a question goes beyond what the chatbot knows, it says so and passes the chat to your team rather than guessing. For a city where many customers are visitors on a short stay, a fast correct answer often decides who gets the booking.
The aim is fewer repeated questions for your staff and faster answers for customers, in Arabic and English, with every reply traceable to a source you approved. It is a question answering tool, kept separate from systems where a wrong action would cost money.
200+ companies servedFrom a first store to an ADX listed developer
How the chatbot answers
A purely scripted bot frustrates people the moment they type something unexpected. A purely generative one can drift off topic or state a policy you do not have. We combine the two. Buttons and quick replies cover the top questions, such as opening hours, location, prices you publish and booking links, because a tap is faster than typing on a phone in a taxi on Sheikh Zayed Road. Free text goes to a retrieval layer that searches your approved content and gives the model only the passages it needs, with instructions to answer from those passages alone. The model never sees your whole database, and the chatbot shows where an answer came from when that builds trust. Content is maintained by your team in a simple editor, so a change in Ramadan hours or a new promotion appears in answers the same day without a developer.
The chatbot reads your website, brochures, FAQs, menus, fee schedules and policy PDFs, split into searchable passages in Arabic and English. Answers quote or link back to the source passage, and anything not covered is declined politely. Outdated documents can be retired from the editor in one click.
Replies that match what your website and staff already say.
WhatsApp list messages, buttons and web quick replies steer visitors through the common paths in two or three taps. Menus change by time of day, season or campaign, so a visitor during the Dubai Shopping Festival sees the offers that apply then.
The most common questions resolved without typing.
Questions written in Emirati or wider Gulf dialect, formal Arabic, Arabizi with numerals for letters, or mixed Arabic and English are understood and answered in the language the visitor used. Arabic replies are reviewed by native speakers before launch.
Arabic speakers get answers in natural Arabic, not translated English.
The chatbot runs on your verified WhatsApp Business number through the official platform, with your display name and profile. It follows Meta's rules for business messaging, which allow chatbots that serve your customers but not general purpose assistants.
Customers reach you on the app they already use.
A lightweight chat widget for your site that loads after the page, so it does not slow your Core Web Vitals, and an in-app version for iOS and Android. Conversations carry over if a visitor moves from the site to WhatsApp.
One chatbot across every channel you run.
When a visitor shows buying intent, the chatbot asks for name, phone and the details your team needs, in a conversational way, and sends a tidy summary to your inbox or CRM. Consent wording is shown before any contact detail is stored.
Enquiries collected while the visitor is still interested.
Dubai draws visitors and residents from across South Asia, Europe, Russia, China and the Philippines. Once the two main languages are stable, the chatbot can answer in further languages from the same approved content, with a clear note that a person may reply in English or Arabic if the chat is handed over.
More visitors helped in the language they think in.
Complaints, complex questions and anything the chatbot is unsure about go to a staff member in a shared inbox, with the full chat and a short summary. Outside working hours, the chatbot explains when someone will reply and records the request. Visitors are told plainly that they are chatting with an automated assistant.
No customer stuck in a loop with a bot.
Topic limits, blocked subjects, a fixed brand voice and checks that stop the model inventing prices, discounts or medical, legal or financial advice. Attempts to make the bot misbehave are part of the test set before launch.
A chatbot that stays on brand and on topic.
Your team edits answers, uploads documents and sees which questions are asked most, which ones failed and where people asked for a human. Unanswered questions become a to-do list for new content.
The chatbot improves every week from real questions.
Who it helps
A chatbot is worth building when your team answers the same questions over and over, the answers are written down somewhere, and customers expect a reply outside office hours. In Dubai that covers visitors planning a trip from another time zone, parents comparing schools, tenants with building questions and shoppers checking stock at a branch. Custom AI chatbot development Dubai organisations commission should start from those real questions, pulled from inbox history and WhatsApp chats, rather than from a generic template. The four groups below show where we see the clearest results.
Guests ask about check-in times, airport transfers, dress codes, ticket types and what is open on a public holiday, often late at night from overseas. A chatbot trained on your guest information answers in their language and passes room booking or special requests to reservations. Content for Dubai Department of Economy and Tourism events and seasonal opening hours is kept current through the editor. Questions about visas or entry rules point to official sources instead of being answered by the bot.
Visitors get answers before they book elsewhere.
Admissions teams answer the same questions about curriculum, transport routes, uniforms and enrolment steps every term. The chatbot answers from the school's published information and books admissions tours. Fee and inspection questions point to the school's official documents and to KHDA published material rather than paraphrasing them. Parents moving to Dubai from abroad often ask at odd hours, and a clear reply then can decide which schools make the shortlist.
Residents ask about service charges, move-in permits, amenities booking and maintenance contacts; buyers ask about handover dates and payment plans. A chatbot answers from approved documents and leaves anything contractual to your team and the processes set by Dubai Land Department and RERA. Community rules, pool hours and parking permits for each tower or villa cluster are answered by building, so residents get the rule that applies to them.
Contract questions always go to a person.
Questions about branch locations, parking, opening hours, insurance networks or product availability eat into staff time at busy branches from Deira to Dubai Hills. The chatbot answers by branch and sends anything clinical or personal to the right desk. Clinics licensed by the Dubai Health Authority keep medical advice out of the bot entirely. Stock answers are labelled as a guide unless your system feeds live availability.
How we work
Most chatbot projects are a fixed scope build covering one or two channels and an agreed body of content, followed by a monthly retainer for tuning and new content. Groups with several brands or properties often add each brand as a separate chatbot sharing one admin console. Cost depends on the volume and state of your content, the number of channels and languages, how many scripted flows are needed, CRM or inbox connections, and expected conversation volume, which drives model usage and WhatsApp messaging charges. We show how each factor shifts the estimate before you commit, so scope can be trimmed with the trade-offs in plain view.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
A retrieval layer with vector search over your content, a hosted or self-hosted language model chosen after testing Arabic quality, the WhatsApp Business Platform, a lightweight web widget, and an admin console. Hosting can sit in UAE cloud regions when your data policy calls for it. The web widget is built to load after your page content so search rankings and page speed are not harmed.
01Mobile
02Data and cloud
03Marketing and tracking
Mostly as long as it takes to get your content right.
The technical build is the predictable part. What varies is the content: a business with clear, current FAQs and policies in both languages moves quickly, while one whose answers live in staff heads needs time to write them down and approve them. We agree the question list and content plan in the workshop, then set the launch point in writing. Content work and technical work run side by side, so neither waits for the other.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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