Services · Mobile app development · AI voice agents
Codeeo delivers AI voice agent development Dubai clinics, property managers, hotels, car rental firms and service companies use to answer phone calls without hold queues. Our agents greet callers in Gulf Arabic, English or another language they prefer, understand what they need, book or change appointments, answer questions from your own records and transfer to a person with a summary when the call needs one. They run on UAE numbers through licensed operators and follow TDRA rules wherever a call is outbound.
Many Dubai customers still pick up the phone for anything urgent, from a leaking AC unit in July to a clinic appointment for a child. A voice agent means those calls are answered at 2am and during the Friday lunchtime rush alike, and staff spend their time on calls that genuinely need them.
200+ companies servedFrom a first store to an ADX listed developer
What the agent handles
A voice agent is harder to get right than a chat assistant. Callers interrupt, talk over noise in a car on Al Khail Road, switch from Arabic to English mid sentence and expect an answer in under a second. Arabic callers may speak Emirati, Saudi, Egyptian or Levantine dialects, and many residents speak English as a second language with strong accents. We design for those conditions first: low latency speech recognition and synthesis, careful testing with real local voices, and an easy route to a human whenever the agent is unsure. Custom AI voice agent development also means the agent knows your business, because it reads from your booking system, property management platform or CRM rather than reciting a script. These are the capabilities clients ask for most, and we start with whichever calls cost your team the most time. Some clients need only three or four of them in the first release; others need the full set across several lines.
The agent answers on your existing UAE number or a new one, greets callers by name when the number is recognised, identifies the reason for the call and resolves routine requests without transfer: opening hours, directions, document lists, booking status and similar.
No more missed calls or long hold queues at peak hours.
Speech recognition tuned and tested on Gulf Arabic and Dubai accented English, with natural sounding voices in both. Callers can switch language at any point, and options for Hindi, Urdu, Tagalog or Russian can be added for the communities you serve.
Callers speak the way they normally do and are understood.
Book, move or cancel appointments in your clinic system, service scheduler or property maintenance platform, confirm by SMS or WhatsApp, and offer the next free slot when the first choice is taken. Ramadan timings and public holiday closures are loaded in advance so the agent never offers a slot when you are shut.
Diaries fill without staff on the phone.
When a caller asks for a person, sounds distressed or raises something outside the agent's scope, the call transfers to the right team with a spoken and on-screen summary, so the caller does not have to start again. If nobody is free, the agent takes a callback request with a preferred time instead of leaving the caller on hold.
Human help arrives already briefed.
Simple verification steps, such as date of birth, booking reference or a one time code by SMS, before the agent discusses personal details. Sensitive actions such as payment changes stay with staff or a secure link. Failed checks end the conversation politely and offer a transfer, rather than hinting at what the right answer was.
Personal information is only shared with the right person.
Reminders and follow ups to customers who expect them, scheduled inside the hours and limits set by UAE telemarketing rules, with Do Not Call Registry checks and automatic stop rules before any marketing call is placed.
Outbound calls that stay on the right side of TDRA rules.
Every call is transcribed and summarised into your CRM or ticketing system, with the caller's request, outcome and any follow up task, in English for staff even when the call was in Arabic.
Managers read calls instead of listening to hours of audio.
Call volumes by hour, resolution rate, transfer reasons, average handling time and calls the agent struggled with, plus a review queue where supervisors mark answers to improve. Reports can be split by language, so you can see whether Arabic callers are served as well as English ones and act if they are not.
You see exactly where the agent helps and where it needs work.
After the call, the agent sends what the caller needs in writing: a booking confirmation, a location pin, a document checklist or a secure payment link handled by your payment provider. Callers who would rather type can continue on WhatsApp, and the thread stays linked to the original call record.
Details are not lost the moment the call ends.
Connection to your existing phone system or contact centre platform through SIP trunks and numbers from licensed UAE operators such as e& and du, with overflow routing so the agent can take only the calls your team cannot reach.
The agent fits the phone setup you already pay for.
Who this is for
The strongest cases share three traits: lots of repetitive calls, information the agent can look up in a system, and callers who want a quick answer rather than a long conversation. In Dubai that covers healthcare, property, hospitality and transport particularly well. Here is what changes from one sector to the next. Businesses whose calls are mostly complex negotiations or emotional conversations usually get less from automation, and we would rather tell you that in discovery than build an agent that frustrates your best customers.
Patients call to book, reschedule, ask about insurance acceptance or check preparation instructions. The agent handles those against your clinic system and approved wording, while anything clinical, including symptoms or results, goes to qualified staff. Patient data is health information, so we design storage and access to fit DHA requirements and the UAE PDPL, and keep recordings only as long as your policy allows. Callers asking for a doctor by name are routed to that doctor's diary rather than the next free slot.
The agent never gives medical advice.
Tenants in Jumeirah Village Circle, Dubai Silicon Oasis or International City report maintenance problems at all hours, often urgently in summer. The agent logs the issue, asks for photos by WhatsApp, checks the tenancy record and books a technician, escalating emergencies such as water leaks or power cuts to an on-call supervisor. Building and unit numbers are confirmed back to the caller, because a technician sent to the wrong tower wastes everyone's afternoon.
Guests call about check-in times, airport transfers, deposits, late returns and directions from Dubai International or Al Maktoum International. The agent answers in the guest's language, changes bookings in your property or fleet system and passes complaints or billing disputes straight to a duty manager. Holiday home operators licensed through the Department of Economy and Tourism can use it for check-in instructions and house rules.
Guests from many countries mean language support matters most here.
Retailers, telecom resellers, logistics and home services companies running a contact centre can put the agent in front of the queue to resolve tracking, opening hours and simple account questions, leaving agents with the harder calls. Financial firms licensed by CBUAE can use it for routine enquiries, with consumer protection rules shaping what it may say and when a call must pass to licensed staff.
Ways to work with us
Most clients start with a fixed scope build covering one line, two languages and the call types that take the most staff time, then extend it on a monthly retainer. Groups with several brands or a large contact centre sometimes take a dedicated team. Cost depends on the number of call types, languages and dialects, integrations with your systems, telephony setup, call volume and the depth of reporting and quality review. Speech, model and telephony usage are billed to your own provider accounts, so cost per call stays visible to finance. Discovery and call listening happen in person at your Dubai office or ours, and the same team carries the project through testing and launch.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Real time speech recognition and synthesis tested for Gulf Arabic, a large language model with retrieval over your own records, SIP telephony through licensed UAE carriers, and a web dashboard for supervisors.
01Mobile
02Data and cloud
03Marketing and tracking
That depends on call types, languages and integrations, which discovery settles.
An agent that answers one line in Arabic and English and books into one system is the shortest route. Additional call types, dialects, outbound campaigns and contact centre routing each add design and testing time, and voice testing with local speakers cannot be rushed if callers are to trust the result. Porting or provisioning numbers through your operator also has its own lead time. You get a written plan after discovery showing each stage and the points where your supervisors need to listen and approve.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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