Services · Ecommerce development · Clinic booking sites
Codeeo handles clinic booking website development in Dubai for outpatient clinics, polyclinics, physiotherapy practices, dermatology and aesthetic centres, and dental groups. We build the part of your site where a patient picks a doctor, chooses a real slot, pays a deposit or the full self-pay fee, and receives a confirmation that your front desk can trust. Insured visits, cash visits and prepaid treatment packages each follow their own rules, so nobody is charged for a visit their insurer should cover.
This page is about the booking and payment engine on your website. It sits beside your clinic management system rather than replacing it, and it is built so that health data stays where UAE law expects it to be.
200+ companies servedFrom a first store to an ADX listed developer
What the booking engine handles
A clinic diary is harder to sell online than a hotel room. A new patient consultation with a dermatologist needs a longer slot than a follow up. A laser session needs a specific machine and a trained therapist on the same afternoon. An insured patient should not pay at booking, while a self-pay patient often should. A patient who cancels the morning of a procedure costs you a theatre slot that nobody else can fill.
Our clinic online booking system development starts with those rules, written down with your operations manager, and only then becomes screens. Everything below can be switched on per branch, per doctor or per service, so a group with a walk in GP clinic in Deira and an aesthetic centre on Jumeirah Beach Road can run both from one booking engine with different policies.
Slots come from real rosters, not a fixed grid. The engine checks the clinician, the treatment room and any equipment the service needs, such as a laser, an ultrasound or a physiotherapy suite, before it offers a time. Leave, prayer breaks, Ramadan hours and public holidays are set once by the admin team and respected everywhere.
Patients only see times your clinic can genuinely deliver.
New consultation, follow up, procedure, review and package session each carry their own length, buffer, preparation notes and pre visit questions. A fasting blood test can show its instructions at booking, and a minor procedure can ask for a consent form to be read before the patient arrives.
The right slot length and the right instructions for every visit.
Insured patients choose their insurer and plan, upload the card and Emirates ID, and book without paying, so your front desk can check eligibility and approvals before the visit. Self-pay patients see the consultation fee and pay or leave a deposit. Services your insurers never cover can be marked self-pay only.
No upfront charge on visits an insurer should be paying for.
Elective treatments can take a deposit at booking, with the balance settled at the clinic. Courses of sessions, such as physiotherapy blocks or aesthetic treatment plans, can be sold as packages that draw down one session at a time, with the remaining balance visible to both the patient and your team.
Committed bookings for the treatments that cost you most when missed.
You set the notice window, what happens to a deposit inside it, and who can approve exceptions. Patients reschedule themselves within your rules. Refunds go back to the original card through the gateway, with a reason recorded against the booking for your finance team and any later dispute.
A fair policy applied the same way every time.
Confirmation, reminder and preparation messages go out by email, SMS or WhatsApp in English or Arabic, timed per service. A reminder can include parking or entrance directions for a branch inside a mall or a hospital building, and a one tap link to confirm, move or cancel the visit.
Fewer empty slots and fewer calls asking where the clinic is.
Card payments run through a UAE acquiring gateway with Apple Pay and Google Pay, and hosted payment fields keep card data off your servers. Where your provider approves medical or elective services, Tabby or Tamara can be offered on higher value treatment plans. This is the core of clinic online payment integration in Dubai: every payment is tied to a booking.
Clean payments that reconcile against appointments, not guesswork.
Receipts and tax invoices are issued automatically with your TRN. Some healthcare services are zero rated for VAT and others, many cosmetic treatments among them, are standard rated, so each service carries its own tax setting that your accountant confirms. The data is structured so it can feed the UAE e-invoicing system as that programme rolls out.
Finance closes the month from the system, not from spreadsheets.
Bookings flow into your clinic management or hospital information system through its API, or through a controlled daily sync where no API exists. Front desk staff see website bookings, payments and uploaded documents in the screen they already use, and walk in bookings close the slot online straight away.
One diary, so double booking stops.
Who this is for
Clinics usually reach us after a booking widget has let them down: slots that do not match the diary, deposits taken by hand over the phone, or a third party page that sends patients to a competitor listed underneath. The four situations below are the ones we see most in Dubai. Each one changes what the first release should contain, so we decide scope with you rather than handing over a fixed package.
Centres along Jumeirah Beach Road, in City Walk or in Dubai Marina often sell injectables, laser and skin programmes that are booked weeks ahead and lost when a patient fails to arrive. Here the deposit, the treatment package and the cancellation window matter more than anything else. We also check that service descriptions follow the DHA advertising standards, which rule out absolute claims and require risk wording for invasive procedures.
Deposit rules first, then packages, then upsells.
Groups with branches in Deira, Al Barsha, Mirdif and Silicon Oasis serve insured families and walk in self-pay patients side by side. They need one booking engine that knows which insurer each branch accepts, which doctors work where on which day, and which services can be paid online. Reporting by branch and by payer type tells the operations team where demand sits.
Branch, doctor and insurer rules in one engine.
Practices that run courses of sessions need recurring booking, prepaid blocks and therapists who move between rooms, home visits and corporate sites. We build package balances, repeat booking from the last session and a therapist roster view, so a patient can book the next six sessions in one sitting and your team can see who is free for a home visit in Arabian Ranches on Thursday.
Built around courses, not single visits.
Practices licensed in DHCC are regulated by the Dubai Healthcare City Authority rather than DHA, and many treat patients who travel in from other emirates or abroad. They usually need longer pre visit questionnaires, document upload for referral letters and previous reports, and payment in advance for international self-pay patients, with clear terms for rescheduling when flights change.
Confirm your regulator before content is written.
How we work together
Most clinics start with a fixed scope first release covering availability, payer paths, payments and reminders for their busiest services, then add packages and further branches once front desk staff trust the system. Larger groups that run several brands or plan regular changes to services often keep a dedicated team on retainer. Discovery and design reviews can happen in person at our Dubai office or at your clinic, and day to day work runs through a shared board and weekly calls.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose the stack around your clinic system, your gateway and the people who will run the site afterwards. Booking logic usually runs on a framework such as Laravel or Next.js, hosted on UAE region cloud infrastructure so that patient data is stored inside the country.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
It depends mostly on your clinic system and how many payment rules you run.
A single clinic with one payer path and a clinic system that has a documented API moves quickly. A group with several branches, insured and self-pay patients, packages and a system that only exports files takes longer, because the sync has to be designed and tested carefully. We fix the timeline after discovery, once the integration route is known, and put the dates in the scope before design starts so you can plan staff training and any marketing around launch.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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