Services · Mobile app development · Ecommerce apps
Codeeo delivers ecommerce app development Dubai retailers, distributors and direct to consumer brands use to sell from their own branded iOS and Android apps. We build the store, the checkout, the delivery tracking and the back office as one system. Shoppers browse in Arabic or English, pay by card, Apple Pay, instalments or cash on delivery, and follow their parcel to the door. Your team manages stock, orders, returns and promotions from a single dashboard.
Dubai shoppers expect next-day or same-day delivery, flexible payment and quick refunds. An app that cannot handle those expectations loses the order to a marketplace. We design yours so the repeat customer has a reason to open it instead. The app has to be faster for them than any alternative.
200+ companies servedFrom a first store to an ADX listed developer
What the app can include
Most brands in Dubai already sell through a website, a marketplace or Instagram. The app earns its place when it does things those channels do badly: remembering the customer's sizes and addresses, making reorders a single tap, sending offers that actually match what the customer buys, and handling Arabic properly rather than as an afterthought. It also has to respect UAE rules. The federal consumer protection law sets expectations for clear pricing, accurate descriptions and fair handling of returns, and Federal Decree-Law 14 of 2023 on commerce through modern technological means covers selling goods and services through apps and websites. These are the parts we build most often, arranged so the shopper's path from product page to delivered parcel is short and the back office stays in step with what happens in the warehouse.
Product names, descriptions, size guides and filters in Arabic and English, with right to left layouts that are designed, not mirrored by software. Merchandisers edit both languages side by side in the dashboard and can schedule a collection to go live at a set time in both at once. Missing translations are flagged before a product can be published.
Arabic speaking shoppers get the same quality of store as English speakers.
Typo tolerant search that understands Arabic and English terms, transliterated brand names and common misspellings, with filters for size, colour, price band and delivery speed. Results can promote items in stock at the warehouse nearest the shopper. Searches that return nothing are logged so merchandisers can fix gaps in the catalogue.
Shoppers find the product before they give up.
Cards through your chosen gateway, Apple Pay and Google Pay, buy now pay later with Tabby or Tamara, and cash on delivery where you still offer it. Rules can limit cash on delivery by basket size, area or customer history to reduce refused parcels. Failed payments fall back to another method instead of losing the basket.
Fewer abandoned baskets at the payment step.
Map pin drop, building and flat number, landmark notes and an optional Makani number, because many Dubai addresses are described by building and community rather than street. Saved addresses for home, office and family members speed up repeat orders.
Couriers reach the right door at the first attempt.
Same-day, next-day or scheduled slots based on the shopper's area and your courier capacity, with live order status pulled from your delivery partners' systems. Customers can reschedule or add a note for the driver without calling support. Delivery fees and free delivery thresholds can vary by area.
Delivery questions drop and failed attempts fall.
Return requests with reason codes and photos, pickup booking, and refund status shown in the app. Your return policy is displayed clearly before purchase, which matters under UAE consumer protection rules and saves arguments later. Refunds return to the original payment method or as store credit, depending on your policy.
Returns handled by process, not by long chats.
Tax invoices generated for every order with your TRN and the VAT shown correctly, downloadable by the customer and synced to your accounting system. Business buyers can add their own company details for their records.
Finance closes the month without rebuilding invoices by hand.
Points, tiered rewards and vouchers, with push campaigns timed around Ramadan, Eid, the Dubai Shopping Festival and White Friday. Segments built on what customers actually bought keep messages relevant, and frequency caps stop the app from becoming noise. Every campaign reports the orders it produced, not just the opens.
Promotions reach the people likely to act on them.
Order-linked chat that opens with the order number, items and delivery status already attached, so agents do not ask the shopper to repeat themselves. Conversations can hand over to WhatsApp Business if that is where your team already works, and common questions about delivery times, sizes and returns are answered by saved replies in both languages.
Support agents resolve tickets with the facts in front of them.
A dashboard for orders, pick lists, stock by warehouse, cash on delivery reconciliation and customer service notes, connected to your ERP or inventory system. Staff roles limit who can issue refunds or change prices.
Stock in the app matches stock on the shelf.
Who this is for
Not every Dubai business needs a native shopping app. A small catalogue with occasional buyers is usually better served by a fast mobile website. An app pays off when customers buy from you repeatedly, when push messages and saved details shorten the path to the next order, or when you want to stop paying marketplace commissions on loyal customers. These are the situations where our clients typically see the clearest case for building one.
Your customers already know you from Dubai Mall, Mall of the Emirates or a community centre near them. The app links the physical and online store: click and collect from a chosen branch, stock checks by store, and loyalty points earned in either channel. We connect it to your point of sale so a return made in the shop updates the app record the same day. Shop staff can also use a store mode to look up stock for a customer standing at the till.
One customer record across shop and app.
Many Dubai brands started by taking orders through direct messages and WhatsApp. That works until the order volume makes it chaotic. We move the catalogue, payments and delivery into an app, keep WhatsApp as a support channel, and give you a dashboard that replaces the spreadsheet your team has been updating every evening. We also set up product data properly once, so it can feed your website and marketplaces later.
Orders leave the chat window and enter a system.
Fresh food, household goods and pharmacy items depend on short delivery slots, substitutions when items are out of stock and repeat baskets. We build quick reorder lists, substitution preferences and slot capacity that follows your pickers and riders. For pharmacy products, we plan prescription upload and checks with your pharmacist and the licensing rules that apply to you. Riders get a simple app of their own showing the route and the cash to collect.
Speed and substitutions designed in from the start.
Restaurants, salons and small shops across Dubai reorder the same items each week. A trade app gives each account its own price list, credit terms, minimum order quantities and VAT invoices, with several staff from the same company ordering under one account. Sales reps can place orders on the customer's behalf from the same system. Overdue accounts can be blocked from new orders automatically until payment arrives.
Trade pricing and credit without phone orders.
How we work together
Choosing an ecommerce app development company in Dubai is partly about how the work is organised. Most retailers begin with a fixed scope first release covering catalogue, checkout, delivery tracking and the back office, then keep improving the app on a monthly retainer. Larger groups running several brands or countries take a dedicated team. We have delivered 200+ projects across the UAE and the US, and our Dubai team runs discovery workshops and design reviews in person at your office or warehouse.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We build in React Native or Flutter, or connect a native app to Shopify, WooCommerce or a headless commerce platform when that already runs your website. Hosting, search and payment providers are chosen to fit your order volume, data policy and in-house skills. We avoid locking you into a platform your team cannot maintain once the project ends.
01Mobile
02Data and cloud
03Marketing and tracking
We do not publish prices; cost follows scope, integrations and design depth.
The main drivers are catalogue complexity, the number of payment and delivery providers, the depth of the back office and how many existing systems the app connects to. A store that reads from an existing Shopify setup costs less than one with its own catalogue, warehouse logic and trade pricing. Loyalty schemes, click and collect and custom search each add work. After discovery we price these items separately so you can phase them sensibly.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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