Services · Ecommerce development · Senior care booking sites
We handle senior care booking website development in Dubai for home care providers, caregiver agencies and day programmes that want families to book and pay online. Relatives choose a service, see real caregiver availability for their area, pay a deposit or a package by card, Apple Pay or instalments where suitable, and receive a confirmation that coordinators can rely on. Changes, cancellations and refunds follow your written rules, not a stream of messages.
Care is usually arranged by someone other than the person receiving it, often from another emirate or another country. A booking platform that handles scheduling and payment cleanly removes a lot of friction from a stressful week.
200+ companies servedFrom a first store to an ADX listed developer
What the booking platform includes
Care booking is harder than booking a haircut. A visit needs a caregiver with the right skills, language and gender preference, in the right part of Dubai, at a time that fits around travel between homes. Some families want a single respite session; others need a recurring plan of morning visits for months. Payment can come from the patient, a relative abroad, an employer or an insurer, and refunds must follow rules that are fair and written down.
Our senior care online booking system development in Dubai models those realities directly. Services carry their own durations, required skills and pricing rules set in the admin. Availability comes from caregiver rotas and travel zones rather than an open calendar. Payments use a UAE gateway with card, Apple Pay and, where you choose, Tabby or Tamara for larger packages. Every booking, change and refund is logged, so coordinators and finance work from the same record.
Hourly visits, overnight shifts, respite blocks, day programme sessions and monthly care packages, each with its own duration, skill requirement and price rule managed in the admin. Families compare options side by side and see exactly what each one includes and excludes before paying. Packages can be limited to certain communities or caregiver grades, so a family never buys something you cannot staff.
Clear choices that reduce pre booking calls.
Slots are calculated from caregiver rotas, qualifications, languages and travel zones across Dubai, so a family in Arabian Ranches only sees times a suitable caregiver can genuinely reach. Coordinators can hold slots for assessments or block caregivers for training without editing code.
Bookings that can actually be staffed.
Weekly or daily visit patterns booked in one step, with the option to skip a date, pause for travel or change the time from a certain week onwards. Billing follows the plan as a deposit, a monthly charge or per visit, according to your policy.
Long term clients managed without spreadsheets.
Card and Apple Pay through a UAE gateway, saved cards with consent for recurring plans, and optional Tabby or Tamara instalments on packages where you decide they fit. Payment links can also be sent to a relative who is paying from abroad. Failed payments on recurring plans are retried on a schedule you choose, and the family receives a polite update link instead of a phone call from finance.
Payment collected before the caregiver leaves for the visit.
The person paying and the person receiving care are separate records. A daughter in Abu Dhabi can book and pay while visits are delivered to her father in Al Safa, and both can receive the confirmations you choose to send. Several relatives can be linked to one care recipient with different permissions, so a brother can view the schedule while only the sister who pays sees invoices.
Family arrangements reflected properly in the system.
Cancellation windows, partial refunds, credit notes and hospital admission exceptions configured in the admin and shown to families before they pay. Refunds go back through the gateway with a reason code, so finance can reconcile them later.
Fewer disputes and clear audit trails.
Caregivers mark each visit as started and completed from a simple web screen, which triggers the final charge on per visit plans and releases any held deposit. If a family is not home, or a caregiver cannot attend, the platform applies your no show rule, notifies the coordinator and offers the family a replacement slot or a credit. Nothing depends on someone remembering to update a spreadsheet at the end of the day.
Charges match the care that was actually delivered.
Automatic invoices and receipts with your TRN and the VAT treatment your tax adviser confirms for each service type, ready for FTA records and the UAE e-invoicing changes as they are phased in. Corporate payers can receive consolidated monthly invoices.
Finance closes each month without retyping.
Email, SMS and WhatsApp confirmations with caregiver name, arrival window and change links, plus reminders before each visit. Messages avoid medical detail, keeping private information out of shared family phones. Branch managers see only their own areas, while head office sees every booking and payment across Dubai.
Fewer missed visits and fewer reception calls.
A web admin for coordinators to approve bookings, reassign caregivers, issue refunds and see the day by area, plus finance reports on payments, outstanding balances and refunds by service.
Operations and finance read from one source.
Who this is for
Taking money for care online raises questions a brochure site never faces: who is responsible for the payment, what happens if a visit is missed, and how much health information the booking flow should hold. The right design depends on your licence and your service mix. These are the four situations we see most, and each one leads to a different booking and payment setup.
Families book companionship, personal care or nursing visits by the hour. The platform needs tight availability by area, deposits that protect against late cancellations, and a quick rebooking path after each visit. We keep the flow short enough to finish on a phone in a hospital corridor, and we show the cancellation rule on the same screen as the pay button so nobody feels caught out later.
Speed matters most at discharge time.
Live in or daily caregiver packages are larger commitments. Families want to see what the month includes, how replacement caregivers are arranged, and how pausing or ending the package works. We build package pages with clear terms, recurring billing with consent records, and optional instalments through Tabby or Tamara where your finance team approves them. Changes made mid month are prorated by rules you set.
Families book days or weekly passes, sometimes with transport. The platform handles capacity per day, transport routes by community, meal options and member passes that can be topped up online. Staff see daily attendance lists and pick up schedules in the admin, and families get a reminder the evening before each session. Passes bought for several weeks can be paused for travel without losing the balance.
Where services need a DHA facility licence and a physician referral, the booking flow becomes a request rather than an instant booking. Families choose a service and a preferred time, pay an assessment fee if you charge one, and your clinical team confirms suitability before visits are scheduled. Health details are gathered later in your clinical system, not on the public site.
Requests first, confirmation after clinical review.
How we work together
You can ask us to build the full booking and payments platform, add booking and payment to a site you already have, or improve the flows on an existing system that families find hard to use. Senior care booking website design in Dubai is one part of the work; the larger cost drivers are the scheduling rules, the number of service types, recurring billing, instalment providers, integrations with care or accounting software and the depth of privacy review. We explain each driver in the proposal and suggest what to launch first.
Discovery runs in person in Dubai at our office or yours. We usually ask a coordinator to walk us through a real week of bookings, because the exceptions they handle by hand are exactly what the platform needs to manage.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Typically a Next.js or WordPress front end, a booking engine built for your rules or linked to your scheduling software, a UAE payment gateway with Apple Pay, optional Tabby or Tamara, the WhatsApp Business Platform, your accounting system and cloud hosting, in a UAE region where you prefer it.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
Cost depends on your booking rules, payment methods and integrations, not on page count.
A provider selling a few fixed visit types with card payment and simple cancellation rules needs far less work than an agency with recurring plans, area based availability, instalments, corporate invoicing and a link to care management software. Bilingual flows, accessibility testing and the privacy review also add effort. We price after the rules workshop, once we know exactly what the engine must handle, and we suggest a sensible first release.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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